Emerging Technologies in Library Services

Abstract

Emerging technologies refer to those new, fast-growing technologies that are expected to have a major impact on organisations. Libraries are using several emerging technologies, such as AI tools, the Internet of Things, and Big Data visualisation. Understanding these new technologies is important to libraries because they continue to change how libraries provide services to their patrons and improve efficiencies while increasing access to library services. Libraries must also continue to evolve as community and information hubs that support the growing needs of their communities. The authors of this study performed a thorough systematic literature review using Google search databases to find articles published after 2015 that addressed the functions and impact of emerging technologies in library services. The authors analysed and synthesised the results of their search using the thematic analysis method. The findings of this study demonstrated that through the use of these emerging technologies, librarians would be able to provide improved service delivery, better user experiences, increased efficiencies and cost savings, greater inclusivity, redefined roles of librarians, enhanced innovation and creativity, and future-proofing libraries. Additionally, the authors identified other benefits of emerging technologies in library services, including streamlined workflows, greater access to diverse resources, greater user engagement, and improved research support, which will ensure that libraries remain innovative hubs of learning and information. The study concluded that the use of emerging technologies creates many transformative opportunities for libraries to enhance their operational efficiencies, provide greater personalised services, and redefine their role as modern-day knowledge centres. The authors recommended that libraries work collaboratively with technology vendors.